Aftersales service
OUR SERVICE PROMISE
We take on responsibility for any of your requests and want you to experience that you’re being well-looked after.
Therefore is our expert Customer Service at your disposal around the clock. We stand at your side even after the commissioning of your machine.
Whether it is a matter of regular maintenance, or quick repairs in order to avoid downtime: Our service team and our worldwide network are available to you by phone and quickly on site on your request. We striving to solve any machine problem immediately and professionally.
Spare parts
SteelMaster ensures an easy and fast supply of original spare parts from our stocks. It is significant for us to have a close relationship to several global courier specialists, so we always have an optimal logistic network working with us.
Good reasons for using original SteelMaster spare parts:
- Quality
- Short time of delivery
- Warranty
- 24-hour-service
- Distribution system
- Technical know-how and back-up
- Permanent development and optimization
- Reliability
- Exact solutions
In cooperation with:
Customer service - powered by PEDAX
PEDAX experienced team of service engineers and worldwide represented agents are ready to assist you with on-site services, general production advice, troubleshooting, training and general maintenance.
Due to our flexible planning system we will always find the nearest service engineer to your location.
Service contract
Many customers are benefitting by the advantages of taking out a service contract when purchasing a machine:
- High availability and high productivity of your machine.
- Higher profit through constantly high production output.
- Simple cost calculation – additional expenses are easy to calculate due to regular maintenance.
- Savings through discounts on original spare parts and hourly labour rates.
